Privacy Policy

1. Introduction

Welcome to HomieCrave ("we", "our", or "us"). We respect your privacy and are committed to protecting the personal information you share with us when you use our website and services.

2. Information We Collect

• Personal Details: Name, phone number, email address, and delivery address when placing an order
• Order Information: Products purchased, order history, and delivery details
• Payment Information: Payments are processed securely via Razorpay. We do not store your card or UPI details
• Communication Data: Messages shared via email, WhatsApp, or contact forms

3. How We Use Your Information

• Process and deliver your orders
• Send order confirmations and delivery updates
• Respond to your queries and support requests
• Improve our products and website experience
• Prevent fraud and ensure secure transactions
• Comply with legal and regulatory requirements

4. Information Sharing

We do not sell or rent your personal information. Your data may be shared only with:

• Delivery Partners: To ship your orders
• Payment Partners: For secure prepaid transactions
• Service Providers: Who help operate our website and systems
• Legal Authorities: If required by law

5. Data Security

We take reasonable technical and organizational measures to protect your information. However, no online platform is completely secure, and we cannot guarantee absolute security.

6. Cookies & Tracking

We use cookies to improve site functionality, remember preferences, and understand user behavior. You can manage cookies through your browser settings.

7. Your Rights

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data, subject to legal needs
• Opt out of promotional communication